Solo by VCMP · 5 practical checks
5 ways to make booking and rebooking easier with Solo
Give clients a clear way to book, and give your team the details they need when that client comes back.
Put one booking link where clients look
Use your business website as the starting point. From a phone, open the page the same way a client would and see how quickly you can find a service, its price and a time that suits you.
Make similar services easy to tell apart
Give a standard haircut and a haircut with beard trim separate names. Check that the descriptions and durations give clients enough information to choose and staff enough time to finish the job.
Set the diary around your working day
Pick a busy Saturday as a test. Enter the people working, their breaks and a service that needs extra time. Check what a customer sees for the last appointment of the day.
Find the returning client before rebooking
Ask reception to find a fictional regular by name or phone number. Book their next visit from the existing record and check that both visits are visible when another staff member opens it.
Carry the right details into a quote or invoice
For a job that needs paperwork, enter one sample quote or invoice. Review the customer name, scope and price together before you send it. Make that check part of your usual handover.
Your next step
Pick one service and one member of staff to set up first. Check the current trial and migration details on Solo.