Record the request
Start with the date, party size, preferred room and organiser’s requirements. Identify what is still provisional.
VCMP Encore / PLANNING GUIDE
Restaurant bookings and private-dining enquiries
Evaluate Encore for restaurant booking details, private-dining enquiries, diary planning and service preparation.
Start with the business need.
A private-dining enquiry often involves more decisions than a straightforward table request: the room, occasion, timing, guest requirements and the person making the arrangements. A useful buying test follows those decisions into the service handover. Encore organises booking and guest details alongside the diary and run sheet. It should be assessed against your actual operating rules, including what must be confirmed by a member of staff.
A practical evaluation, step by step.
Review the service
Check the venue diary and areas against the request. Demonstrate how the team reviews an alternative time or room.
Confirm the details
Agree the visit details and capture relevant guest notes. Decide which dietary or accessibility information staff need, and how it will be checked.
Prepare the handover
Walk through the run sheet with the host and service team. Make the source of the latest confirmed details clear.
Bring a realistic example.
Illustrative demo: a company dinner for 16 guests needs a private room and an earlier arrival. Ask to follow the revised timing into the diary and service handover, then check how the team sees the relevant notes.
What to confirm before committing.
- Test a room change and a revised arrival time.
- Agree how staff distinguish provisional and confirmed arrangements.
- Confirm payment, messaging and till requirements individually.
- Use made-up guest details in demonstrations.
Is Encore a restaurant reservation and private-dining option?
Encore covers venue booking organisation and guest details, with diary, allocation, run-sheet and arrival workflows. Confirm the restaurant-specific rules and integrations you need during a demonstration; do not assume automatic table optimisation or a particular payment provider.