VCMP Encore connects restaurant and venue enquiries, a booking diary, table allocations, arrivals and team run sheets. Explore a fictional venue demo before planning your setup.
£90 or US$119 per venue per month. Unlimited users.
The venue booking workspace covers enquiries, diary, allocations, arrivals and run sheets. Confirm applicable taxes, setup, migration and provider charges before ordering. Each venue requires a subscription.
Explore a fictional venue's enquiries, booking diary, allocations, arrivals and run sheets. Demo changes stay in the example; they do not book a real guest or take a payment.
Explore a fictional venue's enquiries, booking diary, allocations, arrivals and run sheets. Demo changes stay in the example; they do not book a real guest or take a payment.
Follow an enquiry into the diary
Start with a fictional guest enquiry. Review the booking status, date and contact details, then find the reservation in the diary.
Review the allocation and arrival
Check the party size and allocated space, then explore the arrival and check-in view. Compare the information your front-of-house team would need.
Read the team run sheet
Follow guest counts, booking notes and arrival information into the event-day handover. Discuss your own deposit, messaging and migration requirements before ordering.
Choose venue booking software by the enquiry-to-event handover
The booking diary is one part of the decision. Use the same representative booking with the sales team and floor team, and agree which details the proposed configuration must carry into service.
Use these criteria to prepare your product evaluation.
Decision
A good fit when
Confirm first
Enquiries and visit time
You need to follow website and phone enquiries through to an agreed visit.
Demonstrate a staff-entered phone booking, organiser contact details, arrival, visit duration, end time and separate turnaround. Confirm the supported diary views and overlap checks.
Event delivery
The floor team needs the latest agreed details in its daily run sheet.
Change the guest count or timing, then check the handover: venue and area, organiser email and phone, occasion, access requirements, table preferences and the person responsible for follow-up.
Deposits and payment evidence
Your venue needs to request a deposit and tell the service team its verified state.
Demonstrate a deposit request or link separately from evidence of payment. Agree who reconciles pending, paid, failed or refunded states and how the configured run sheet reflects a change.
Your next product discussion
Prepare an enquiry-to-service handover test
Checklist edition:
Bring one representative booking to your Encore demonstration. Agree the fields and payment workflow your configuration must support, then follow the same record from the booking team to the floor team.
See a fictional worked example
A fictional birthday booking arrives by phone for 18:30. The requested visit lasts two hours and needs a 15-minute turnaround, so the planning brief shows a 20:30 visit end and a 20:45 next-use time. The organiser supplies contact details and an access requirement. A deposit request has been issued, but payment remains unverified. Staff must be able to distinguish each of those facts in the proposed handover.
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This is a buyer acceptance brief, not a statement that every Encore configuration includes these fields, diary views or payment connections. Confirm each requirement in the proposed setup. A sent deposit link or a booking confirmation does not prove payment, and software must not promise a customer's preferred table before the venue confirms it.
Start with the task that matters to your team. Each brief gives you an example to prepare, a workflow to review and a result to interpret. Use fictional or anonymised records in a demonstration.
Evaluation 1 of 5
Venue enquiries to a clear booking decision
An enquiry becomes actionable when the team knows the occasion, date, guest count and next responsible person.
Prepare
Prepare a fictional private dining enquiry with a preferred date and one alternative. Include the guest count and contact preference.
Check
Follow the enquiry through the Encore demo and check how staff identify its next step and booking status.
Read the result
An enquiry is not a confirmed booking. Agree the confirmation requirements before offering the space to another customer.
Evaluation 2 of 5
Diary checks for competing events
A booking diary should help staff recognise when two requests compete for the same space or time.
Prepare
Use two fictional events on the same day, with setup and clear-down time included in the planning notes.
Check
Review the date, venue area and event times together in Encore. Discuss how the team handles a provisional hold and a confirmed event.
Read the result
Confirm capacity, room and floor-plan requirements directly. A calendar entry does not itself establish that a layout is operationally suitable.
Evaluation 3 of 5
Run sheets that staff can deliver
A useful run sheet turns the agreed event into instructions the service team can follow on the day.
Prepare
Choose a fictional event with arrival, service and finish times, plus a dietary note and an assigned coordinator.
Check
Review the Encore run sheet against the booking and check that the team can find the latest agreed details.
Read the result
Keep personal guest information limited to what staff need. Confirm specialist catering, seating and production requirements separately.
Evaluation 4 of 5
Scope, deposits and commercial handover
A booking's agreed value and its payment status need separate checks before the event is treated as ready.
Prepare
Bring a fictional event quote with the room charge, optional extras and the deposit terms your venue wants to use.
Check
Ask to see the supported payment and booking workflow, then compare the recorded booking details with the agreed commercial scope.
Read the result
Confirm current deposit integrations and payment arrangements. An estimate, acceptance and received payment are different pieces of evidence.
Evaluation 5 of 5
Review bookings across several venues
Group oversight needs a reliable way to separate each venue's work before combining results.
Prepare
Prepare fictional enquiries for two venues with distinct coordinators, local times and reporting responsibilities.
Check
Review the venue selection, diary and run-sheet workflow. Compare each venue's records before discussing the combined management view.
Read the result
Agree location access, reporting and any existing-system migration in the rollout plan. Do not assume a group view removes local responsibility.
Bring your most important workflow to the next step. Note the country, languages, devices and evidence your team needs.
Independent pubs, restaurants, hospitality venues and event teams coordinating guest bookings and the staff delivering them.
Venue enquiry management
Group booking diary
Daily event run sheets
What does it cover?
Guest enquiries and bookings
Booking diary
Table and space allocations
Arrivals and check-in
Team run sheets
How it fits the family
Encore is the bookings side of VCMP My Venue & Encore. My Venue handles screen content and playlists. SOLO POS addresses the till. These are distinct jobs even when a venue needs more than one product.
What to confirm before choosing
Try /encore/demo with fictional records, then discuss your enquiry-to-booking journey, venue layout and handover. The published subscription is £90 or US$119 per venue per month with unlimited users. Confirm applicable taxes, setup, migration and provider charges, plus any deposit or till requirements, before ordering.
Buyer questions, answered
Which VCMP product manages venue enquiries and run sheets?
VCMP Encore manages guest enquiries, bookings, the diary, allocations, arrivals and team run sheets. My Venue is the separate screen-content product.
Can I evaluate Encore when replacing a venue booking system?
Yes. Open the public /encore/demo and explore its fictional venue, enquiries, diary, allocations, arrivals and run sheets. Then bring your own requirements to a booked demonstration and agree migration and integrations before switching. Public demo changes do not book real guests or take payments.
How much does Encore cost and are users limited?
£90 or US$119 per venue per month. Unlimited users. The venue booking workspace covers enquiries, diary, allocations, arrivals and run sheets. Confirm applicable taxes, setup, migration and provider charges before ordering. Each venue requires a subscription.
How do I choose between restaurant reservation software and venue enquiry software?
Start with the occasion: a table reservation, a group enquiry or an event requiring an agreed setup and team handover. Compare the systems using that same journey. Encore focuses on venue enquiries, a diary and run sheets. If seating optimisation, restaurant marketing or specialist payment integrations are decisive, include them explicitly in the demonstration and agreed scope.
What should venue groups include in a booking software cost comparison?
Record the number of venues, setup and migration work, licence term, communication charges, payment costs and any screen or till requirement. Compare the total for a common year rather than mixing annual and monthly headline prices. Confirm Encore's current site terms and the access each venue needs with VCMP before assuming a group price includes every module.
How can I tell whether a venue booking demo covers the event-day handover?
Ask the demonstrator to change the guest count, access time or room setup after the initial enquiry, then follow the updated information into the diary and the run sheet used by the floor team. In an Encore evaluation, name the person accepting the handover and confirm which details must be visible. A confirmed booking alone does not prove the delivery team has the latest instructions.
What event should we use for an Encore pilot?
Choose a representative enquiry with a date, guest count and named venue. Follow it through booking, diary review and the team run sheet.
How should we test a guest-count change after an event is booked?
Change a fictional booking and have the duty team find the current details. Confirm the fields and handover process your venue will use.
What should a venue compare when moving enquiries from email?
Map the information staff currently collect, who owns the enquiry and when it becomes a booking. Test that sequence before agreeing a migration plan.
How should we distinguish a provisional enquiry from a confirmed booking?
Agree the decision and information required for confirmation. Ask the demonstration team to show the states and diary treatment supported by the proposed setup.
What should be checked before copying an event run sheet to staff?
Compare its venue, date, guest count and operational instructions with the current booking. Agree who approves the version used by the team.
Can Encore's public demo establish the final payment setup?
The demo helps evaluate enquiries, diary and run sheets. Deposits, payment arrangements and any till handoff need a separately confirmed demonstration and agreed scope.
Which venue records should we sample before migration?
Choose an upcoming event, a changed booking and an open enquiry. Reconcile the agreed transfer fields and dates against the current system.
How should a venue group plan an Encore rollout?
Start with one representative site and its central-office handover. Confirm per-venue access, combined views and support before expanding the agreed configuration.
When is My Venue relevant to an Encore buyer?
Evaluate My Venue for hospitality screen content and playlists. Encore covers the booking journey, so specify the booking and screen requirements as separate parts of the proposal.
What should the first Encore review meeting measure?
Review enquiry ownership, missing event details and time spent preparing the run sheet. Compare a similar operating period before claiming a measured improvement.
Sources and next steps
This guide is maintained by StartMadeSimple Ltd using its public product information. Read the official source for VCMP Encore. Confirm current prices, access and configuration directly before purchasing.
Explore a fictional venue's enquiries, booking diary, allocations, arrivals and run sheets. Demo changes stay in the example; they do not book a real guest or take a payment. Use the demonstration records to evaluate the workflow.
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