Buyer questions, answered
What is the difference between My Venue and Encore?
My Venue covers venue screen content, playlists and publishing. Encore covers guest enquiries, bookings, the diary and run sheets.
What should a bar or restaurant compare when choosing menu-screen software?
Compare how the team prepares a menu, checks prices, approves offers and updates the screens guests actually see. My Venue focuses on hospitality content, playlists and publishing. Test one changed menu item and one time-sensitive promotion on the proposed display setup. Enquiry management and counter sales are separate needs handled by Encore and Solo POS.
Does a hospitality screen package automatically include content creation?
Do not assume it. Ask which displays, players, setup work, design work and ongoing menu updates are included in the My Venue proposal. Name the person who supplies accurate prices and approves changes. A licence for publishing screen content does not by itself specify filming, copywriting or continual creative production.
How should a venue review a digital promotion before publishing it?
Check the offer, price, availability dates, wording and readable layout, then inspect it on the actual screen. Use My Venue's content and playlist workflow to organise approved assets, and confirm who can publish and remove them. Keep promotional display work separate from booking availability so a visible offer does not imply that a table or event slot is reserved.
What should a venue prepare before trialling digital menu content?
Provide current menus, prices, service times and approved images. Choose one real display and agree who checks the final published content before service.
How should we test a menu promotion with a short expiry?
Prepare a clearly dated example and agree the replacement process. Verify the supported timing and publishing behaviour on the target screen before using a live offer.
Who should approve My Venue menu changes?
Nominate the person responsible for prices and product information. Have that person review the content version before the publishing team updates the display.
Does My Venue manage the venue's booking diary?
My Venue focuses on menus, offers, events and screen content. Evaluate Encore separately for venue enquiries, bookings, the diary and team run sheets.
How should a venue test a portrait menu display?
Use representative menu content in the actual orientation and resolution. Check text and image layout on the intended screen and player.
Can we use My Venue with an existing television?
Confirm the television, supported player and connectivity first. Existing displays may need an appropriate player and an agreed installation arrangement.
How should we brief screen content for several service periods?
List the menu versions, intended service windows and approving manager. Demonstrate the supported update process and check who handles a missed change.
What should an event promotion on a venue screen link to?
Choose a current booking or enquiry destination and test it from a customer's phone. Keep the displayed offer consistent with the destination's details.
How do we prevent old prices remaining on a venue screen?
Keep a reviewed content list with an owner and revision date. Reconcile the displayed menu with current business prices whenever a change is published.
What should a My Venue pilot acceptance check cover?
Confirm content accuracy, legibility, the correct target screen and the team's update process. Agree device support and package scope before expanding.
See the workflow in practice
Take a My Venue screen update from source asset to physical display
Inventory venue assets, agree an approval path, publish one playlist and check the intended screen before planning a wider hospitality rollout.
Switch between sample evening-menu, venue-event and private-occasion scenes. This is an illustrative content preview; nothing is published. It does not demonstrate scheduling, device status or playback evidence. Use the demonstration records to evaluate the workflow.
Explore the My Venue content preview